RETURNS & EXCHANGES

Last Updated: May 31, 2019 

RETURNS

We accept returns on items purchased in-store or online. You can return unopened items in the original condition and packaging within 10 days of your purchase with original receipt or proof of purchase. If 10 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. A restocking fee of up to 20% of the purchase price may apply to your returned item. This amount is deducted from the total return credit.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@walltek.ca.

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@walltek.ca with details of the product and the defect. You can send the item you consider defective to:

Walltek Mechanical Inc.
739 Kipling Ave
Etobicoke, ON M8Z 5G6

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

EXCEPTIONS

Some items are non-refundable and non-exchangeable. These include:

Non-stock items

Electronics, including electric fireplace(s)

Furniture and decor

SHIPPING

To return the item you purchased, please mail it to:

Walltek Mechanical Inc.
739 Kipling Ave
Etobicoke, ON M8Z 5G6

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

WARRANTY POLICIES

We will honor the manufacture warranty of our suppliers. Additional costs may apply to service and parts.