PRIVACY POLICY

Last Updated: October 25, 2022

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). This Privacy Policy governs the manner in which Walltek Mechanical Inc. (the “Company” or “Walltek”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the Walltek.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Walltek Mechanical Inc. For the purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at Walltek.ca. The terms “we,” “us,” and “our,” refer to the Company. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, phone number, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

CHILDREN’S PRIVACY

If you are under 18 years of age, you may use Walltek.ca only with the consent and supervision of a parent or legal guardian. The Site and the its products and services are not directed to anyone under the age of 13. Children under the 13 years of age, are asked not to provide any information that is personally identifiable to Walltek Mechanical Inc. without the knowledge and permission of a parent or legal guardian. The site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to use the Site’s products and services. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or legal guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at info@walltek.ca.

HOW WE USE COLLECTED INFORMATION

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. Walltek Mechanical Inc. may collect and use Users personal information for the following purposes:

To improve customer service

To process your credit card information to complete your purchase

Information you provide helps us respond to your customer service requests and support needs more efficiently

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

TO IMPROVE OUR SITE

We may use feedback you provide to improve our products and services. When User information is gathered we may use it to run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.

TO SEND PERIODIC EMAILS

We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions located from the footer of newsletters.

HOW WE PROTECT YOUR INFORMATION

Information about Users We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

BUSINESS TRANSFERS

Walltek Mechanical Inc. may sell or buy stores, subsidiaries or business units. In such transactions, User information generally is one of the transferred business assets but remains subject to the Privacy Policy herein. In the event that Walltek Mechanical Inc. or substantially all of its assets are acquired, User information will be one the transferred assets. Users will receive notice when information may be transferred in the above ways, and will have the opportunity to choose whether or not to share the information.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Walltek Mechanical Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACT US

If you have any questions regarding this Privacy Policy or the practices on this Site, please contact us by sending an email to info@walltek.ca.

TERMS OF SERVICE

Last updated: October 25, 2022

AGREEMENT BETWEEN consUmER AND WALLTEK

The Walltek website is comprised of various web pages operated by Walltek Mechanical Inc. (the “Company” or “Walltek”). The Walltek website or “Walltek.ca” is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. For the purposes of this agreement, the terms “we,” “us,” and “our,” refer to the Company. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

MODIFICATION OF THESE TERMS OF SERVICE

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

LINKS TO THIRD PARTY SITES

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Walltek Mechanical Inc. will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

PRIVACY

Please review this Privacy Policy to learn about how we collect, use, and share your personal information.

COMMUNICATIONS

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

COPYRIGHT

All content included in or made available through Walltek.ca—such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads—is the property of Walltek.ca or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through Walltek.ca is the exclusive property of Walltek.ca and protected by Canadian and international copyright laws.

ERRORS AND OMISSIONS

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

DELIVERY

For all items sold and shipped by Walltek, delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. If an item is not in stock at the time you place your order, we will notify you. Please note we do not ship on Sundays.

Items offered on in-store and on our website are only available for delivery to addresses in Toronto, ON. We also accept orders from international customers who are shipping to addresses in Toronto, ON only. Any shipments outside of Toronto, ON are not available at this time.

If there is any damage to the packaging on delivery, contact us immediately at info@walltek.ca.

RETURNS, REFUNDS AND EXCHANGES

Please see this Returns & Exchanges Policy, for more information about returns, refunds and exchanges.

PRODUCT AND SERVICES

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

Please see the General Terms and Conditions laid out specifically for our invoice and estimate.

INSTALLATION

For additional terms and conditions applying specifically to installation please call us at send us an email at info@walltek.ca or visit us in store for more information.

WARRANTIES AND LIABILITY DISCLAIMER

YOU, as the consumer and client, ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF OUR WEBSITE, WHICH IS PROVIDED “AS IS” WITHOUT WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO INFORMATION ACCESSED FROM OR VIA OUR WEBSITE, INCLUDING WITHOUT LIMITATION, ALL CONTENT AND MATERIALS, AND FUNCTIONS AND SERVICES PROVIDED ON OUR WEBSITE, ALL OF WHICH ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS OR USEFULNESS OF CONTENT OR INFORMATION, UNINTERRUPTED ACCESS, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR WEBSITE OR ITS FUNCTIONING OR THE CONTENT AND MATERIAL OF THE SERVICES MADE AVAILABLE THEREBY WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR WEBSITES OR THE SERVERS THAT MAKE OUR WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE USE OF OUR WEBSITE IS AT YOUR SOLE RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH YOUR USE OF OUR WEBSITE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO THE USE OF OUR WEBSITE.

IN NO EVENT WILL WE, OR OUR AFFILIATES, OUR OR THEIR RESPECTIVE CONTENT OR SERVICE PROVIDERS, OR ANY OF OUR OR THEIR RESPECTIVE DIRECTORS, OFFICERS, AGENTS, CONTRACTORS, SUPPLIERS OR EMPLOYEES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION, OR LOST REVENUE, LOST PROFITS, LOST BUSINESS OR SALES, OR ANY OTHER TYPE OF DAMAGE, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF, OR THE INABILITY TO USE, OR THE PERFORMANCE OF, OUR WEBSITE OR THE CONTENT OR MATERIAL OR FUNCTIONALITY THROUGH OUR WEBSITE, EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ADVICE RECEIVED VIA OUR WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

IT IS THE RESPONSIBILITY OF THE USER TO ENSURE THAT ANY ITEM PURCHASED THROUGH WALLTEK MECHANICAL INC. IS INSTALLED BY LICENSED TECHNICIANS AS PER LOCAL CODES AND MANUFACTURER’S INSTALLATION INSTRUCTIONS.

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS, MAY NOT APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

INDEMNIFICATION

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

ENTIRE AGREEMENT

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

WAIVER

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

HEADINGS

Any headings and titles herein are for convenience only.

GOVERNING LAW

Any disputes arising out of or relating to the use of the Terms, the Privacy Policy, use of our website or to any products or services sold or distributed by Walltek or through Walltek.ca will be resolved in accordance with the laws of the Province of Ontario without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Ontario in the City of Toronto, Ontario and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

SEVERABILITY

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

QUESTIONS AND CONCERNS

Please send all questions, comments and feedback to us at info@walltek.ca.

RETURNS & EXCHANGES

Last Updated: May 31, 2019 

RETURNS

We accept returns on items purchased in-store or online. You can return unopened items in the original condition and packaging within 10 days of your purchase with original receipt or proof of purchase. If 10 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. A restocking fee of up to 20% of the purchase price may apply to your returned item. This amount is deducted from the total return credit.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@walltek.ca.

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@walltek.ca with details of the product and the defect. You can send the item you consider defective to:

Walltek Mechanical Inc.
739 Kipling Ave
Etobicoke, ON M8Z 5G6

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

EXCEPTIONS

Some items are non-refundable and non-exchangeable. These include:

Non-stock items

Electronics, including electric fireplace(s)

Furniture and decor

SHIPPING

To return the item you purchased, please mail it to:

Walltek Mechanical Inc.
739 Kipling Ave
Etobicoke, ON M8Z 5G6

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

WARRANTY POLICIES

We will honor the manufacture warranty of our suppliers. Additional costs may apply to service and parts.

GENERAL TERMS AND CONDITIONS

Last updated: August 26, 2020

1. It is understood and agreed that Walltek’s obligation relates solely to the specific protection system purchased herein and that Walltek is in no way obligated to maintain, repair, service, operate or assure the operation of ant device or devices or pre rough-in’s of equipment of customer or others not done by Walltek.

2. After the expiration of the warranty period Walltek will, if requested, provide the customer with repairs and parts replacement the equipment at Walltek prevailing prices and terms at the time.

3. Warranty or maintenance service will be furnished by Walltek during its normal working hours. Monday through Friday except holidays.

4. Taxes, municipal charges: In addition to the charges included herein, the customer agrees to pay any taxes, fees, levies or charges relating to the installation of services provided under this agreement which are authorized or imposed by any government body.

5. Walltek may obtain from a consumer Reporting Agency and others, personal and credit information respecting the customer.

6. Assignment: This agreement is not assignable by either party except upon written consent of the other party first being obtained.

7. Verbal: There are no verbal understanding changing or modifying any of the terms of this Agreement.

8. Approval: This agreement is not binding unless approved by the manager of Walltek. In the event of failure of approval as aforesaid, the only liability of Walltek shall be to return to the customer the amount if any paid to Walltek upon signing of this agreement.

9. If the customer fails to make any payments hereunder as and when the same becomes due and payable or shall breach any of the covenants and obligations on the customer’s part contained herein or if the customer shall become bankrupt or make and assignment for the benefit of creditors or f the customer shall vacate the premises then in any of these cases. All amounts payable hereunder until the expiration of the currents term of the Agreement shall immediately become due and payable, and Walltek may at its option and without prejudice to such other rights as it may then have, enter into the premises and remove the systems; and such removal shall not in any way affect the customer’s obligation to pay as herein set out.

10. The customer shall be responsible for all damages to any system Walltek installed during the continuance of this Agreement for any cause whatsoever and shall pay to Walltek, upon receipt of invoice the costs of repairing and such damages or further replacement of any parts of the systems installed which may be damaged.

11. The Agreement constitutes the entire Agreement between the customer and Walltek and no other representation or statements not contained in the Agreement shall be binding upon Walltek as a warranty or otherwise. The Foregoing terms and conditions shall prevail not withstanding any variance with terms and conditions of ny order submitted by the customer. The customer acknowledges having read all terms and conditions contained herein and agrees to same.

12. It is the buyer’s responsibility to ensure that the appliances in this contract are installed by licensed technician as per local codes and manufacturer’s installation instructions.

13. Please see this Returns & Exchanges Policy, for more information about returns, refunds and exchanges.